With Uber Pro Card, keeping your personal information secure is our top priority. Scammers and other bad actors will always exist in the world, but by arming ourselves with the right security measures—and educating our users on best practices to avoid fraud—we can help ensure that scammers don’t come between you and your account.
Uber Pro Card has strong security features in place to protect you against fraud. Some of these features include:
- Card lock/unlock to immediately freeze spending on physical or virtual cards
- Enabling Face ID in addition to PIN passcodes
- Controlling ATM limits to prevent unauthorized withdrawals
Even with these features in place, you can play a critical role in keeping your information secure. Keep these best practices in mind to avoid being the victim of potential scam or phishing attempts.
Keep your account details private just as you would any password
Don’t share any of your Uber Pro Card account details with other people. This includes:
- Your login text code
- Your 6-digit passcode
- Your 4-digit debit card PIN
Avoid writing them down where someone might see them, or making your codes something easy to guess like “1,2,3,4.”
Don’t give out personal information over the phone
If you receive a phone call asking for your Uber Pro Card PIN or passcode, you should not comply. We will not call you to ask for account information over the phone. If you receive a call from someone purporting to be from Uber Pro Card, reach out to Support through the Uber Pro Card app.
Remember:💡 Uber Pro Card app Support will not call or text to ask for account information—such as your PIN—or ask to access your account remotely.
Verify who the message is coming from
If it’s via phone, you can compare the number with the number you have for Uber Pro Card Support. Ask if you can call the person back with the number you have for Uber Pro Card Support. It should raise a red flag if the person is calling from a different number and won’t let you call them back via the verified Support number.
If the communication is via email, be sure to carefully read the email address. Sometimes scammers will be able to make a “sent from” email address that’s nearly identical to the name of the company they’re impersonating, with just a few letters off. When you receive authentic email communications from the Uber Pro Card, they will only be sent from the following email addresses:
Double check for time-sensitive language like the word “urgent”
If the person you’re speaking with uses words that convey time sensitivity, like “urgent” or “ASAP” in their request, this is another red flag. A legitimate financial institution would not pressure you to meet their “demands” for your personal information so hastily.
Stay safe during the holidays with the 4 D's
The holidays are a time of spreading good cheer, but unfortunately they're also a prime time for scammers to try and steal your information. Here are some best practices to pay special attention to during the holidays. (Think of them as the four D's: double check holiday contests, distrust social media, don't use other devices, and if you have doubts, reach out to support in the Uber Pro Card app)
- Double check any holiday contests. If they're offering large amounts of money or hard to find/expensive electronics, beware. Anything that sounds too good to be true, it probably is! Also check the turnaround time for entering a contest. Remember that a legitimate source does not demand your personal information within 24 hours or some other super-quick timeframe.
- Distrust social media requests asking for account-specific info. The Uber Pro Card app and other legitimate sources would never contact you via social media asking for account information. Similarly, we will never call to ask for your account information over the phone.
- Don't use other people's devices to log in to your account. Visiting friends for the holidays? Avoid using their computer or phone to log in to your personal accounts. It's less about them stealing your information as it is another device auto-saving your info which increases your risk of theft or fraud.
- Have any doubts? Contact Support! If your account has potentially been hacked, lock your card and immediately contact us.
The tips above, can empower you to keep your information private. Remember, you’re your own best advocate when it comes to securing your account information. And if you ever have questions or concerns, report suspicious activity to Support through the Uber Pro Card app.
