Frequently Asked Questions
Can I add funds to my wallet balance?
You can add funds to your Branch Wallet in a variety of ways including ACH transfer from an external bank account, check or cash deposit, or direct deposit. Additional information and step-by-step instructions on depositing funds can be found here.
What if a transaction appears fraudulent or needs to be disputed?
First, lock any impacted Uber Freight Expense Card. Then, reach out to Branch support through the support section in your Branch App. We will need information on the unauthorized transaction such as date, time, merchant, and reasoning behind the dispute filing. From here, re-order any new cards as needed.
What if I don’t have enough money in my Branch Wallet account? Expense cards draw from your primary balance in your Branch Wallet. If there isn’t enough money in your Branch Wallet, the transactions will decline when the card is used.
Can I prevent ATM use?
Yes—ATM use is blocked by default on Uber Freight Expense Cards.
Can my drivers add their expense cards to Apple Pay or Google Pay?
At this time, only the account owners' card can be used via Apple Pay and Google Pay. Driver expense cards are NOT able to be used through any digital wallets, including Apple Pay and Google Pay.
Can my drivers use this at the pump?
Currently, all fuel purchases on Uber Freight Expense Cards need to be made inside—cards will decline at the pump.
It's been 10 days and I still haven’t received my cards—what do I do?
Please call support at 1-833-548-0319 so they can track the cards and re-issue cards if needed.
What happens if a driver leaves?
Lock the card immediately from your Branch app, and call support at 1-833-548-0319 to terminate the card. For additional information, see the Terminating Expense Cards section.
When do I have to pay off these expenses? Uber Freight Expense Cards are NOT credit cards, so they do not need to be paid off. Rather, the funds automatically deduct from the primary balance in your carrier Branch Wallet when drivers use their Expense Card.
Whose bank account do transactions run against? Expense Cards draw down from the primary balance in your Branch Wallet, so there is no need to connect additional bank accounts for this to work.
A driver is “off the clock,” how do I make sure they don’t use their expense card on personal purchases?
When a driver isn’t driving, you may lock their card from your Branch App. When they begin driving again, unlock the card and they will be able to use it for their business expenses. If a card is locked and a driver attempts to use it, the transaction will decline and you will receive an email and push notification. If this is in error, simply unlock their card and have the driver try again.
How do I know when one of my drivers uses their Uber Freight Expense Card Powered by Branch?
Anytime a transaction is made, be it successful or declined, you will receive an email and push notification. This way you can track the business expenses tied to your Branch Wallet in real time.